regfly.com – an example of their support
Below is an example of regfly.com's shockingly awful support. I thought I'd document it here to warn people against using them. Can anyone recommend a decent low price SSL cert supplier?
Amazingly after all this, rather than fix the problem they just simply suspended my account. If they left a reply on the ticket explaining why - I couldn't see it, because I couldn't log in. I strongly advise people stay clear of this SSL cert provider, I guess it's very apparent why they are cheap.
Ticket #1
[2009-02-08]
trying to complete the 'domain.com' cert order, but I'm getting 'insufficient credit'. I entred card details and received no errors during the order process.
[2009-02-08]
Thank you for contacting our support department. The SSL Certificate issue you experienced was temporary and has been corrected. Please try to complete the process and do not hesitate to contact us if you have further questions.Thank you
RegFly.com
Customer Service Department
RegFly.com
Ticket #2
[2009-02-10]
Thanks for closing my previous ticket, but whatever was cuaing the problem actually wasn't fixed - so I still have customers seeing an expired SSL cert . Please can someone address this issue - and stop it happening in future as thiis is the second time I've had this issue with you
[2009-02-11] What is the common name?
Customer Service Department
RegFly.com
[2009-02-12] Closed by automated system
Ticket #3
[2009-02-12] Please stop your system closing tickets that can't be re-opened.
My previous ticket referenced my previous previous ticket explaining the problem....
Surly you can access previous tickets rather than bouncing the ticket back to me, and then having your system close it before I can reply?
Anyway, I can't complete the SSL cert for secure.cabinfield.com (which not only was mentioned in my previous tickets, but is in fact the only incomplete cert request anyway).
Please, pretty please, solve this issue? If I were local I'd be sure to bring you a cookie, alas, you'll have to go without and just live with the internal warmth of knowing you've helped someone.
[2009-02-13] It's been 6 days since I raise this issue - can someone *please* fix it?
[2009-02-16] This is getting pretty silly now - please can someone fix this issue?
[2009-02-16]
Thank you for contacting our support department. The SSL Certificate issue you experienced was temporary and has been corrected. Please try to complete the process and do not hesitate to contact us if you have further questions.Thank you
RegFly.com
Customer Service Department
RegFly.com
[2009-02-17] Closed by automated system
Ticket #4
[2009-02-17] See my previous tickets, you still haven't fixed this problem. I've been waiting 10 days now.
[2009-02-17] What is the common name
Customer Service Department
RegFly.com
[2009-02-18] Closed by automated system
Ticket #5
[2009-02-18] I'm not sure how you're managing to be quite so incompetent in solving this issue. I've posted more than one ticket about it, and you keep asking the same questions, and giving the same solutions, and it doesn't help.
*PLEASE* fix this problem. It has been over 10 days since I opened the ticket, and you've failed to fix it. I'm honestly amazed at how poor your support services are.
See previous tickets for details , they have all the information you require about solving this issue. All tickets created in the last 10 days are related to this same issue.
February 18th, 2009 - 15:40
I’ve had no more luck either. I ended up buying a second certificate from them as it was easier
On a related note – have you found a way to unsubscribe from their emails? I keep getting emails like “Regfly February Savings Reminder Notification” which I don’t want, which have no unsubscribe link/instructions and a fake return address.
Godaddy.com aren’t bad for certificates, but not as cheap.
February 18th, 2009 - 16:30
I’ve used RapidSSL before now with no problems.
February 18th, 2009 - 18:49
Email someone in sales (so it’ll actually get read!) the link to this page. I’m confident it’ll get read
February 18th, 2009 - 20:48
RegisterFly’s still around? I’d let the cash go and find another source. Run. Don’t walk. From personal experience
RapidSSL is about as cheap a single root cert as you’ll get. If you don’t care pick up GoDaddy’s chained root cert.
http://en.wikipedia.org/wiki/RegisterFly
March 6th, 2009 - 00:57
well, it doesnt get any better.
BacK in 04, i tranfered my domain over to regfly.. It was a personal site, and in 07 I decided I didn’t need the site anymore.. From 2004 thru 2007, absolutely no problem with regfly..
Last month, 1/20/09 my wife and I settled on a couple domains for her business.. Since I have a regfly acct, I simply went there, even needed to use the p/w reminder cuz it had been so long since I had been there. Got the domains, updated cc info, and received confirmation that the names were mine.
Next, account management.. Needed to update nameserver settings. Did that and went about my life..
Few days later, I checked, and our domains were still not resolving.. Went back to regfly and updated the nameservers yet again..
Life got in the way for a bit, 2 weeks later(reminded by their specials email) I went to check again, same issue.. So I created a customer service ticket.. Wanted to make sure it wasnt me before I nagged my hosting company.. 18hrs later, generic email stating they had responded to the ticket. Log back in, no reponse to the ticket, but it had been closed.
Week later, opened a second ticket, same outcome.
Another week or so later, opened a third ticket, same outcome.
Today, I get the “specials” email, I decide that this is my day to resolve this.. Click on the link to thier site, sites down(now it is back up).. I do a “whois” to get a number(remembering I could never find one on their site anyway), call the number, the “voicemail has not been set up”. I look up my charges(billed 1/20/09) on my credit card, call that number and it is disconnected.
Since I am doing a “whois”, I decide to check my domains. Hmmm, they are available to purchase. they took my money, showed my domains in my account, but never performed the work.
Went to the bank, disputed the charges, cancelled the cc..
Beware of REGFLY.COM
March 9th, 2009 - 04:48
Thanks for that, I was tempted to use them because of their free privacy whois, I Ixquick “regfly review” as a precaution measure.
I always read about complaints but some people are partial in their story.
There is nothing better than reading the tickets to get the real version.
They just lost a future customer
March 9th, 2009 - 07:44
Thanks Frank!
I’m pleased they lost another customer – they really are a bunch of cowboys. The email address they provide for people to email when accounts are suspended ( risk@regfly.com ) bounces, as does abuse@regfly.com.
There’s no unsubscribe link in the emails they send out, so I’m forever getting emails from them now about renewing SSL certs – but I can’t log in to renew them, nor can I unsubscribe!
March 16th, 2009 - 15:30
REGFLY.COM are thieves, crooks and cheats!! I purchased an .IT domain from them that I didn’t get to work in any way! I tried their URL forward but I kept getting DNS problems that couldn’t be fixed in any way after 2 weeks of work… I got a feeling that something was wrong, so I checked if the .IT domain I purchased was really registered? And guess what? It was still available to anyone…
I created a ticket to REGFLY.COM with the following:
I have purchased (????.it) from regfly.com on the 27 February 2009. I have received the Domain Confirmation E-mail as well is the Online Invoice! But when I contacted the .it Registry http://www.nic.it there was no record of (????.it)??? it is still available for registration? I would like to know what happened? The money is withdrawn from my visa card but I didn’t get the domain??? Please advice ASAP!
Responses from Customer Support [2009-03-15] :
Thank you for contacting our support department. It seems as if you are using invalid nameservers that are not recognized at the registry. Please check them and try again
Thank you
RegFly.com
Customer Service Department
RegFly.com
[2009-03-16] Closed by automated system
WHAT THE !”#¤%!!! I got an automatic answer. that sucks! BUT THAT’S NOT ALL! When I logged into my RegFly.com account in the morning, MY .IT DOMAIN WAS GONE!!!! They erased the domain I paid money for?
I created a new ticket but I doubt that I´ll ever see my money again from RegFly.com
PEOPLE BE AWARE REGFLY.COM !! NEVER BUY ANYTHING FROM THEM…
March 21st, 2009 - 04:26
I feel sorry for anyone who has purchased domains through RegFly. In 2004/2005 it was known as RegisterFly and they were involved in an extremely high level of fraudulent activities which resulted in more than 1.2 million suspended and stuck domains with almost no way to resolve them. This led to a well publicized court case and ICANN ultimately forced them to remove their label as an authorized domain registrar amongst other consequences. I was one of countless victims in that scam and had numerous domains caught up in the mess for months with no way to transfer.
Since then, they quietly changed their name to RegFly but it is still the exact same bogus scheme underneath (and they are NOT an ICANN authorized registrar). I still get SPAM from them regularly through my old account. Buying domains through them is nothing more than handing money over to well-established criminals. See http://www.registerflies.com/ for more details on their long-running rip-off schemes.
March 23rd, 2009 - 00:44
I usually use flexissl.com, they are great. but I wanted to save 10 bucks, the regfly.com price was so cheap. I did not know they were still that shady. I bought a 3-yr cert and got this error:
Error Code: -15
Error Desc: Not enough credit!
I needed the cert tonight, so I bought it from flexissl.com and will try to dispute the charge from regfly.com. Wish me luck.
May 17th, 2009 - 06:31
Im one of the 75,000 people who had lost domains and tons of money from registerfly.com! Please dont let them screw anyone else out of anymore money!regfly.com is only there because they see how easy it is to take peoples money and run with it. Their first site was bad enough, sucks they are allowed to go on with this. They should all be in prison!
May 29th, 2009 - 14:26
HOW TO GET REGFLY’S ATTENTION:
Contact the man below with every bit of documentation you have. He is the TuCows compliance officer (the actual registrar) and has the power to put the thumb on RegFly. I did, and got a call from the new RegFly OWNER (Robert) that day. Of course, then I then had his cell phone number as well.
It wasn’t easy, it took several calls and emails but in the end my expiration dates were extended, I got my auth codes, and I transferred away to GoDaddy as fast as I could.
– DETAILS REMOVED ON REQUEST -
May 29th, 2009 - 14:31
Well done Barry! Did you point Paul at this article? Regfly should be shutdown IMO.
June 8th, 2009 - 17:08
I got an email a couple of days back from regfly telling me a group of domain names were about to expire. Strange I thought…. didn’t those domain names get transferred to godaddy when registerfly was closed down?
Innocently I went through to regfly and renewed the domains but got error messages after entering my credit card details. Weird too…. i went to a separate account page and found the money had been processed – twice.
Confused by this I went to my godaddy account and found there an expiration notice for one of those domains and found the other domain had already been re-registered by someone else.
The strange part about this is the regfly had my email address and the list of domains from the registerfly period. And that godaddy seems oblivious to what is going on.
Anyone else been it this way and got any advice?
June 8th, 2009 - 20:30
Contact Go Daddy, I find it strange that they are not on top of things.. They have excellent customer service, unlike regfly.
July 8th, 2009 - 19:15
I bought a domain name from them, not knowing their bad reputation, back in March. Since then I have had terrible service and decided to transfer the domain. Fat chance so far…. After countless messages to them and runaround answers from them ( rarely) over the last month, I still haven’t been able tor pry out my authorization code from them or change any of the contact information on my account. They keep erasing my support tickets. I am totally disgusted. And I keep getting those “expired domain name” emails over and over.
August 4th, 2009 - 18:48
I just tried to log in to my ‘reg-crawl’ account and got the message that it had been closed. Yet, I still have a domain (.co.uk) registered with them. I can request/reset the password but still no log in abilities…anyone got that cell phone number?
August 12th, 2009 - 09:33
I am going through the same SHIT right now with Regfly. I am getting errors when I try to renew my domain, and it is about to expire. I am trying to do everything I can to not lose this domain, but regfly cannot be contacted. Biggest scam company ever.
September 3rd, 2009 - 04:08
Godaddy is super.But i found the site Tucktail.com for Domain name Registration,Transfer,renewal it is reseller site of godaddy.com